According to the company’s website, “You can return almost anything Walmart sells.”
“You can return or replace items bought in-store at your nearest Walmart within 90 days,” the site says, though there are some exceptions.
Because this return policy is quite flexible, some shoppers have taken advantage of it in questionable ways.
For example, a Walmart worker said their co-worker accepted a frying pan return with eggs still in it. Another shopper claimed they saw someone running a return scam, asking others to buy items like baby formula and then returning them for cash.
Now, another shopper has shared her own Walmart return story, sparking more discussion.
TikTok user Theresa Rowley (@littledrownedrat) gained attention online after sharing a dramatic story about a Carnival Cruise. Now, she’s back in the spotlight after talking about her experience trying to return a Dyson AirWrap.
Rowley said she bought the refurbished AirWrap from Walmart’s website, but it broke within a week. This led her to try to return it at a local Walmart.
When she got to Walmart, she handed over the item and received a FedEx tracking link to follow the return process. But a few days later, she checked the link and saw that the item hadn’t been processed. When she spoke to customer service, they told her there was “no record of that return.”
So, she went back to the store to figure out what happened. A worker there told her that the customer service rep should never have taken the item. They were just supposed to print the FedEx label, put it on the package, and give it back to her to send.
This led to an hour-long ordeal where she had to talk to multiple workers. She was told she missed the return window by one day, even though she had returned the item a week earlier. She eventually got her old package and then had the return processed.
Even when it was time to get her refund, there were problems. Rowley recalls, “She takes me to the desk and says, ‘I can give you a gift card.’ I said, ‘You need to do better than that.’ She then said, ‘I can cash out the gift card and give you cash.’ I said, ‘Great. Let’s do that.’”
After all that hassle, Rowley says she left with “No Dyson AirWrap, $378.86 in my pocket, and a shred of dignity.”
In the comments, people shared their thoughts on Rowley’s experience.
One user said, “If they told me the return window was yesterday, I would have lost it. I admire you for staying calm.”
Another commented, “I work customer service at Walmart. This story is exactly what it’s like. I applaud you for not taking out your frustration on the employees.”
A third user added, “I think they make it complicated so people give up. I respect your persistence!”
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